Everything you need to onboard at scale
From tooltips to AI-generated flows, every feature is designed to help your users find value faster.
AI-Native
Intelligence built into every layer of the platform.
- AI First: Just point us to your website and provide demo credentials — our AI system creates your entire user engagement, ready to be published live. (Plans: Free, Growth, Pro, Enterprise)
- AI Assistant: Describe what you need in plain language and let AI generate complete guides, tooltips, and checklists. (Plans: Free, Growth, Pro, Enterprise)
- AI Agent: Drop-in support bubble that directly answers user questions using your knowledge base, and can also guide them by reusing existing flows or generating new walkthroughs on the fly. Escalates to a support ticket on a downvote. (Plans: Pro, Enterprise)
- AI Content Health Checks: Automatically audit your guides for clarity, tone, and accessibility issues. (Plans: Pro, Enterprise)
- BYOK AI Provider: Bring your own OpenAI or Anthropic API key for full control over AI costs and data residency. (Plans: Pro, Enterprise)
- Auto Track: Automatically detect and track user interactions without manually instrumenting events. (Plans: Growth, Pro, Enterprise)
Core Platform
Everything you need to guide users through your product.
- In-App User Guidance: Build multi-step onboarding sequences that guide users from sign-up to their first value moment. (Plans: Free, Growth, Pro, Enterprise)
- Tooltips: Attach contextual hints to any element in your product — no code changes required. (Plans: Free, Growth, Pro, Enterprise)
- Beacons: Draw attention to new or underused features with pulsing highlights. (Plans: Free, Growth, Pro, Enterprise)
- Announcements: Ship banners, modals, and slideouts to communicate changes users actually notice. (Plans: Free, Growth, Pro, Enterprise)
- Surveys: Collect in-app feedback with NPS, CSAT, and custom survey types. (Plans: Growth, Pro, Enterprise)
- Task Lists: Give users a visible checklist of setup steps so nothing gets missed. (Plans: Pro, Enterprise)
- Journeys: Orchestrate multi-guide campaigns that adapt based on user progress and behavior. (Plans: Pro, Enterprise)
- Share content as a link: Generate a one-off URL for any guide, tooltip, survey, or announcement. Send it from your helpdesk and your user sees the exact guidance live in your app. (Plans: Free, Growth, Pro, Enterprise)
Analytics & Insights
Understand what works and what needs attention.
- Basic Analytics: See user analytics, step drop-offs, and engagement trends at a glance. (Plans: Free, Growth, Pro, Enterprise)
- Advanced Analytics: Cohort analysis, funnel breakdowns, heatmaps, and a lot more for deeper insight. (Plans: Pro, Enterprise)
- Custom Events: Define your own tracking events and use them to analyze, trigger guides or segment audiences. (Plans: Growth, Pro, Enterprise)
- Audience Segmentation: Target specific user groups by role, plan, behavior, or any custom attribute. (Plans: Growth, Pro, Enterprise)
Enterprise & Security
Control, compliance, and customization at scale.
- Single Sign-On: SAML and OIDC support so your team authenticates through your identity provider. (Plans: Pro, Enterprise)
- White Label: Fully customize the look and feel — your brand, your domain, zero BreakGround traces. (Plans: Pro, Enterprise)