Free Support Cost Calculator

What this tool does

Estimate your annual customer support cost in dollars and quantify two specific savings levers: deflecting repeat 'how-to' tickets with an AI agent, and replacing one-off recorded walkthroughs with reusable in-product flows.

Inputs

• Monthly ticket volume
• Average handle time per ticket (minutes)
• Fully-loaded agent hourly cost (salary + benefits + tools)
• Number of recorded customer walkthroughs per month

Outputs

• Annual fully-loaded support cost
• Cost per ticket
• Estimated annual savings from 30% AI deflection
• Estimated annual savings from replacing recorded walkthroughs with reusable flows
• Net annual ROI from adopting BreakGround

Example

1,000 tickets/month at 15 minutes average handle time and $50/hour fully-loaded cost = $150,000/year, with roughly $45,000 in annual savings from 30% deflection.

Frequently asked questions

How does the calculator estimate my support cost?

We multiply your monthly tickets × 12 by your average handle time and fully-loaded agent hourly cost to get an annual figure. Then we estimate two savings levers: deflecting repeat 'how-to' questions with the AI agent, and replacing recorded customer walkthroughs with reusable in-product guides captured via the Chrome extension.

Where does the 30% deflection number come from?

It's the low end of the 30–50% self-serve deflection range cited by digital adoption programs. We picked the low end to keep the savings claim defensible — your real deflection may be higher once guides are tuned to your product.

Do you collect my inputs?

No. Everything runs in your browser and saves to localStorage so you can come back later. If you ask us to email you the PDF, that's the only point we capture your address.

Is the calculator really free?

Yes — no signup, no email gate. The PDF report is optional. The AI agent and the Chrome extension both have free tiers you can try without a credit card.